I am a regular Travelodge user so booked this newly opened lodge (it had been open for only 4 weeks when I visited) for my first visit to Leatherhead. Being a single female traveller carrying a substantial amount of kit, the reputation and consistency of chains such as Travelodge is important. I had checked the brochure carefully before re-reading the lodge details published online and making an online reservation. Unfortunately what the brochure and the website omitted to mention was that the hotel is located on the pedestrianised main street and as such has no parking facilities (although I believe that the huge numbers of complaints received have forced them to point this out clearly in their recent publications). Guests have to park in the public car parks of which only a limited number of spaces are within a couple of minutes of the hotel.
This only added to the frustration already felt at having been unable to find the lodge following Travelodge's own directions (and no one answering calls to reception to ask for directions) - since they omit a couple of crutial stages - visitors are best advised to print their own local map of Leatherhead from the internet before setting out.
After arriving over an hour late (the result of bad directions and staggering across town with my kit) I was given the keycard to my room - on entering it I was as surprised as the naked couple already occupying it to find that the receptionist had in fact checked me into the wrong room.

Not what I have come to expect of Travelodge I'm afraid and I won't be returning in the future.